Refund and Returns

If your product is damaged, defective, or incorrect, or you don't want it anymore at the time of delivery, please contact us within 14 days.

We can return items within 14 days of delivery, i.e., if an item was delivered on May 1st, we can return it by May 15th all the items should be returned in their original form (unused, unworn, original packaging, seals, and tags attached), along with all the accessories, manuals, and warranty cards that came with them. All items sent for a return first go through a quality check to ensure they are returned in the original condition. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you for damage claims, For damage claims, please ensure you record a video while opening your parcel. Without video proof, your request will not be processed.

You may cancel the order any time before your order is dispatched. For order cancellation, please call our helpline at (081) 4126008 or WhatsApp at 03357777140.

What is the process of returning an item?

You can initiate a return request by calling our helpline at 081 4126008 Our customer service team will guide you through the return procedure available Monday to Friday, 11 AM to 8 PM.

How long does it take to get a refund?

Bank Deposit: Within 7–12 business days after a quality check. 

Credit Card Reversal: Within 7–12 business days after the quality check. 

What items cannot be returned?

Items that fall in the following categories are not eligible for return:

  • Frozen items

  • Electronic items

  • Decoration items

  • Jewelry

  • Watches

  • Skincare and haircare items

  • Perfumes and Fragrances (including Deodorants)

  • Toys.

  • Cosmetics.

  • All Sale Items.

What will happen if my return request is not approved?

If your return request is not approved, we will inform you about the reason. Your product will be sent back to you without any shipping charges.

Do I have to pay shipping charges when returning a product?

Yes, you have to pay for shipping charges when returning a product, and delivery charges are not refundable.